Products and services of the highest quality.

This is what drives us forward.

Whether you’re interested in our products or our safe-related services, we always want to be sure that we’re offering you the best possible quality. For this reason, we have our safes tested and certified in terms of their anti-burglary and fire protection by independent, recognised testing institutes such as VdS GmbH or the ESSA. Even our workflows and processes are required to meet the most stringent criteria, which is why they have been certified by VdS GmbH in line with quality management standard ISO 9001. Further details and the corresponding certificates can be found on the “Certifications” page.

We are only too aware that producing work of excellent quality requires us to be constantly thinking of new ways to develop and move forward. This is why we are always looking to come up with improvements and innovations for our products and processes.

Our quality policy

Product quality

The quality of our products plays a key role in our company’s success. By adapting them to meet the requirements of our customers, we can be confident that we are not only maximising the benefits for our client base, but also increasing their level of commitment to our company.

Our safes are renowned for their high-quality materials, ease of use, and high manufacturing precision in line with the stringent German safety requirements of the VDMA (Verband Deutscher Maschinen- und Anlagenbau e.V.) and the VdS (VdS Schadenverhütung GmbH, formerly known as the Verband der Schadenversicherer) according to the Euro standard. In terms of security, this really is key for you as our customers. After all, if it isn’t quality, it isn’t good enough!

We believe that presenting our fundamental work processes creates transparency and promotes professional communication within our company.

The customer always comes first!

When it comes to winning over new customers and ensuring long-term satisfaction, we believe the way forward involves providing competent advice and service that focuses on the needs of our prospective customers, not to mention punctual, fast and accurate delivery.

Creating a security system requires us to support our customers on a one-to-one basis, offering advice without losing sight of their needs. This is something that’s incredibly important to us! This is why we are always right by your side from the initial no-obligation discussion, throughout the planning process, and right through to the point of implementation. What’s more, our customer service team will always be on hand to help once you have purchased your safe.

Quality from our dedicated team

When it comes to the quality of a company, motivated employees are key. At HARTMANN TRESORE AG, every last employee is expected to always give their best so that we can consistently offer high-quality products and services to our customers.

We are always happy to learn from our mistakes so that we can learn from them going forward. We take it upon ourselves to analyse critical events, work out solutions and implement them right away.

We believe that training and team spirit are crucial to ensuring that we can successfully live up to our quality targets. We keep our employees motivated by delegating responsibility and recognising a job well done. What’s more, we also hold regular employee events to allow us to pool our expertise and promote a pleasant atmosphere in which to work.

Price

We strive to ensure maximum value for money for our customers. This is why, in spite of our exceptional quality standards, we refuse to compromise on our reasonable prices and efficient manufacturing processes for our safes.

Our company policy is communicated to our customers, employees and cooperation partners, and is also accessible to other interested parties and the general public.

Premium quality objectives

  • Increased customer satisfaction through optimal quality
  • Improved response times in the event of complaints
  • Fewer complaints
  • Improved internal communication
  • Employee satisfaction

 

Here’s where you will find our quality policy as an extra document. Just click on the image to zoom in!