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 | 05251 / 1744-410Please contact us under the following telephone number 05251 / 1744-410 |
 | Write us an e-mail. |
 | Call-back serviceLet our sales team call youback free of charge. |
FAQs (frequently asked questions)
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I want to reorder a key for my double-bit lock (Schlüsselnachbestellungen)
To reorder a key, we need an original pattern. Based on this pattern, we will be able to copy a key for you. For more information, please contact our hotline: FreeCall 0800 / 8737673.
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My electronic lock can't be opened any more (Verschluss-Systeme)
1. Check the battery 2. Pay attention to the signals after the code has been typed in! Compare these signals with the description in your operating instructions.
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My mechanical combination lock can't be opened every time (Verschluss-Systeme)
1. Check your combination of numbers and try variations (e.g. original combination 10-20-30 variation I 09-20-30 variation II 11-20-30 variation III 10-19-30 ...) 2. If your combination lock can be opend with one of these variations,  you can adjust the combination like it is descibed in your  technical instruction.
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The door of my safe is rubbing at the bottom and so difficult to close! (Technische Fragen)
Check the door height adjustment in the hinges. Instructions can be taken from our download site.